ID: 63862
Authors:
Benaina Silveira Mendes, Roberta Rodrigues Faoro, Juliana Matte, Daniel Hank Miri, Cassiane Chais, Paula Patricia Ganzer, Pelayo Munhoz Olea.
Source:
Desafio Online, v. 9, n. 3, p. 546-567, September-December, 2021. 22 page(s).
Keyword:
ISO , Quality management , Standard
Document type: Article (Portuguese)
Show Abstract
The company that is the focus of this study has been ISO 9001 certified since 2004, having been chosen for applied research due to the internal changes that occurred during the year 2016 and the launch of the update of that standard in 2015. In addition, this study it was motivated by the difficulty of a consultancy to have and maintain this certification and by the scarcity of research on this topic. Therefore, the objective of this article is to develop models that serve as a basis for the application of the new obligations of the norm ISO 9001: 2015 in a service company, focused on the branch of accounting, legal and administrative advice. To this end, the research has a qualitative approach, having been made possible through interviews based on a semi-structured script and applied to employees of a private sector company, belonging to the services sector. The proposed model was created based on the reality of the researched company, so that, in this way, it can assist effectively when implementing the new rules, adapting to the practice performed in the day-to-day of the organization. In addition, the model developed in the study follows a pattern that allows it to be adapted to other companies in other segments that are looking for a method capable of advising on the changes necessary to meet the updated version of ISO 9001.
