Innovation at state level: the State of Minas Gerais Award for Excellence in Public Sector Management

ID: 35798

Authors: Marianne Nassuno.

Source: Revista do Serviço Público, v. 58, n. 1, p. 77-96, January-March, 2007. 20 page(s).

Keyword: best practices , New Public Management , state level public sector

Document type: Article (Portuguese) Show Abstract

This paper analyzes the eight winning projects of the 1st “Prêmio Excelência em Gestão Pública do Governo de Minas Gerais” (State of Minas Gerais Award for Excellence in Public Sector Management), which was held in 2006, highlighting the similarities and differences among them. The article is based on the main features of theoretical and practical international movement toward the New Public Management: decentralization, flat hierarchies, focus on the client-citizen, wider participation and accountability of public officials, non-hierarchical forms of control, and appropriate use of public assets. In conclusion, it emphasizes the potential role played by best practice awards in the public sector.

Citizen-centered administration: achievements in the brazilian federal government of the last five years

ID: 35933

Authors: Marianne Nassuno.

Source: Revista do Serviço Público, v. 51, n. 4, p. 61-98, October-December, 2000. 38 page(s).

Document type: Article (Portuguese) Show Abstract

The article presents some of the achievements of the present managerial reform led by the federal government from Brazil. In special highlights the measures taken in order to implement the principles of the citizen-centered administration. The main advancements of the reform process are commented, as well as, the challenges to the client-focused actions which still have to be faced.

Consumer’s participation in the management and oversight of the “Organizações Sociais”

ID: 36011

Authors: Marianne Nassuno.

Source: Revista do Serviço Público, v. 48, n. 1, p. 26-41, January-April, 1997. 16 page(s).

Document type: Article (Portuguese) Show Abstract

The “Organizações Sociais” project - part of the present administrative reform of the federal government in Brazil - includes the prevision of popular participation in the administrative councils of parastatal agencies aiming to improve the quality of public services in specific sectors. The article analyses the institutional arrangements for implementation of citizen’s monitoring of the bureaucracy using the “collective action logic” approach. The instrument may or may not be effective to solve the principal-agent problems between politicians and bureaucrats in the implementation of public policies depending on how large is the group of the institution’s clients and how concentrated are the benefits deriving from its actions.