ID: 63071
Authors:
Marcia Costa de Sant’anna, Alexandre Nascimento de Almeida.
Source:
Administração Pública e Gestão Social, v. 13, n. 3, p. 1-20, July-September, 2021. 20 page(s).
Keyword:
public management , social inequality , university management
Document type: Article (Portuguese)
Show Abstract
Research objective: thee objective of the research is to analyze the perception of social workers about their work processes in student assistance at UnB. theeoretical framework: In the last decade there was an expansion and democratization of places in public higher education of Brazil. theis expansion increased the number of students in socioeconomic vulnerability, demanding the expansion of student assistance programs. However, the growth of the student assistance at universities has not been compatible with its demand, creating management problems and lack of resources and infrastructure. Methodology: Data were obtained through the application of a semi-open questionnaire to the social worker’s staff in a case study for UnB. thee analytical tool was cluster analysis. Results: thee results indicated that there are few positive factors in the work processes of student assistance at UnB, suggesting the need for interventions in different aspects, in order to follow the changes that have occurred in Brazilian public universities. Originality: thee theme (student assistance work processes) and the research approach (perception of social workers) are little explored in national and international literature. theeoretical and practical contributions: thee study contributes to the empirical verification of the theory related to public administration models and presents practical results for the management of student assistance, verifying the mismatch between the demand generated by the inclusion policies at UnB and the financial and human resources for the implementation of these policies, as well as aspects to be improved regarding planning, training and communication in the work of student assistance at UnB.
