Fatores-chave do processo de maturidade nas empresas caribenhas de língua inglesa Outros Idiomas

ID:
30800
Autores:
Resumo:
A comunidade de sistemas de informação (SI) tem sofrido com a produção de sistemas de baixa qualidade. A melhoria do processo de softwares (SPI) tem sido aceita como um dos paliativos para superar este problema, sendo a maturidade do processo um elemento-chave; no entanto, a maioria dos estudos sobre a maturidade processual e os determinantes da qualidade IS foram realizados em grandes empresas, em países desenvolvidos. Este estudo avaliou os principais determinantes da maturidade nos processos, em empresas de desenvolvimento de software pequenas, no Caribe, e de língua Inglesa (ESC). Usando as práticas estabelecidas na integração do modelo de maturidade da capacidade (CMMI), como a linha de base para a análise, verificou-se que o monitoramento e controle do projeto, juntamente com a verificação e validação, são os principais determinantes da maturidade processual nas ESC. Essas descobertas podem ajudar os profissionais de IS, em sua busca por produzir produtos de software de qualidade superior, e também fornecem uma plataforma para o refinamento do modelo de pesquisa, proposto por pesquisadores da área de IS.
Citação ABNT:
CHEVERS, D.Key factors of process maturity in English-speaking Caribbean firms. Revista de Administração de Empresas, v. 54, n. 3, p. 322-329, 2014.
Citação APA:
Chevers, D.(2014). Key factors of process maturity in English-speaking Caribbean firms. Revista de Administração de Empresas, 54(3), 322-329.
DOI:
DOI: http://dx.doi.org/10.1590/S0034-759
Link Permanente:
http://www.spell.org.br/documentos/ver/30800/fatores-chave-do-processo-de-maturidade-nas-empresas-caribenhas-de-lingua-inglesa/i/pt-br
Tipo de documento:
Artigo
Idioma:
Inglês
Referências:
Agrawal, M. & Chari, K. (2007). Software effort, quality, and cycle time: a study of CMM level 5 projects. IEEE Transactions on Software Engineering, 33(3), 145-156.

Anderson, E. S., Birchall, D., Jessen, S. A., & Money, A. H. (2006). Exploring project success. Baltic Journal of Management, 1(2), 127-147.

Avgerou, C. (2008). Information systems in developing countries: a critical research review. Journal of Information Technology, 23(3), 133-146.

Barclay, C. (2008). Towards an integrated measurement of IS project performance: the project performance scorecard. Information Systems Frontiers, 10(3), 331-345.

Beecham, S., Hall, T., & Rainer, A. (2005). Defining a requirements process improvement model. Software Quality Journal, 13, 247-279.

Berisso, Z. A., & de Vries, W. T. (2010). Exploring the characteristics of GIS adoption decisions and types of induced changes in developing countries: the case of Ethiopia. The Electronic Journal on Information Systems in Developing Countries, 40(2), 1-16.

Bhatnagar, S. (2000). Social implications of information communication technology in developing countries: lessons from Asian success stories. The Electronic Journal of Information Systems in Developing Countries, 1(4), 1-9.

Bokhari, R. H. (2005). The relationship between system usage and user satisfaction: a meta-analysis. Journal of Enterprise Information Management, 18(2), 211-234.

Brooks, F. (1987). No silver bullet essence and accidents of software engineering. Computer Magazine, 20(4), 10-19.

Bulatovic, J. (2011). Key issues in information systems management: a Serbia’s perspective (Delphi study). Global Journal of Computer Science and Technology, 11(19), 34-50.

Chevers, D. A., & Duggan, E. W. (2007). A modified capability framework for improving software production processes in Jamaican organizations. The Electronic Journal on Information Systems in Developing Countries, 30(4), 1-18.

Chevers, D. A., & Duggan, E. W. (2010). A preliminary study of the use of software process improvement initiatives in Jamaica. Paper presented at the 3rd International Conference on Information Resources Management (Conf-IRM), Montego Bay, Jamaica.

Chin, W. W. (2010). How to write-up and report PLS analysis. Berlin Heidelberg: Springer Verlag.

Delbecq, A. L., Van de Ven, A. H., & Gustafson, D. H. (1986). Group techniques for program planning: a guide to nominal group and Delphi processes. Middleton, WI: Greenbriar.

Dooley, K., Subra, A., & Anderson, J. (2001). Maturity and its impact on new product development project performance. Research in Engineering Design, 13(1), 23-29.

Duggan, & Thachenkary, C. S. (2004). Integrating nominal group technique and joint application development for improved systems requirements determination. Information and Management, 41(4), 399-411.

Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Gefen, D., & Zviran, M. (2006). What can be learned from CMMI failures? Communications of the Association for Information Systems, 17(1), 801-817.

Gefen, D., Straub, D., & Boudreau, M. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the Association for Information Systems, 4(7), 1-77.

Gorla, N., & Lin, S. (2010). Determinants of software quality: A survey of information systems project managers. Information and Software Technology, 52(6), 602-610.

Hair, J., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis. New Jersey: Pearson Prentice Hall.

Harter, D. E., Slaughter, S. A., & Krishnan, M. S. (1998). The life cycle effects of software quality: a longitudinal analysis. Paper presented at The International Conference on Information Systems, Helsinki, Finland.

Heeks, R. (2002). Information systems and developing countries: failure, success, and local improvisations. The Information Society, 18, 101-112.

Herrera, E. M., & Ramírez, R. A. J. (2003). A methodology for self-diagnosis for software quality assurance in small and medium-sized industries in Latin America. The Electronic Journal on Information Systems in Developing Countries, 15(4), 1-13.

Horvat, R. V., Rozman, I., & Györkös, J. (2000). Managing the complexity of SPI in small companies. Software Process Improvement and Practice, 5(1), 45-54.

Humphrey, W. (1989). Managing the Software Process. Reading, MA.: Addison-Wesley.

International Monetary Fund. (2006). Major Brain Drain. Jamaica Daily Gleaner.

Iversen, J., & Ngwenyama, O. (2005). Problems in measuring effectiveness in software process improvement: a longitudinal study of organizational change at Danske Data. International Journal of Information Management, 26(1), 30-43.

Jiang, J. J., Klein, G., Hwang, H. G., Huang, J., & Hung, S. Y. (2004). An exploration of the relationship between software development process maturity and project performance. Information & Management, 41(3), 279-288.

Kamhawi, E. M. (2007). Critical factors for implementation success of ERP systems: an empirical investigation from Bahrain. International Journal of Enterprise Information Systems, 3(2), 34-49.

Kimaro, H. C. (2006). Strategies for developing human resource capacity to support sustainability of ICT based health information systems: a case study from Tanzania. The Electronic Journal of Information Systems in Developing Countries, 26(2), 1-23.

Krishnan, M. S., & Keller, M. I. (1999). Measuring process consistency: implications for reducing software defects. IEEE Transactions On Software Engineering, 25(6), 800-815.

Lawler, E. E. (1997). Rethinking organization size. Organizational Dynamics, 26(2), 24-35.

Li, D., Huang, W. W., Luftman, J., & Sha, W. (2010). Key issues in information systems management: an empirical investigation from a developing country’s perspective. Journal of Global Information Management, 18(4), 19-35.

Livari, J. (2005). An empirical test of the DeLone-McLean model of information system success. Database for Advances in information Systems, 36(2), 8-27.

Luftman, J., & Ben-Zvi, T. (2010). Key issues for IT executives 2010: judicious IT investments continue post-recession. MIS Quartely Executive, 9(4), 263-273.

Markus, M. L., & Keil, M. (1994). If we build it, they will come: designing information systems that people want to use. Sloan Management Review, 35(4), 11-25.

Nauman, A. B., Aziz, R., & Ishaq, A. F. M. (2005). Information systems development failure: a case study to highlight the IS development complexities in simple, low risk projects in developing countries. Paper presented at the 2nd International Conference on Innovations in Information Technology, Dubai, UAE.

Niazi, M., & Babar, M. A. (2009). Identifying high perceived value practices of CMMI level 2: an empirical study. Information and Software Technology, 51(8), 1231-1243.

Niazi, M., Babar, M. A., & Verner, J. M. (2010). Software process improvement barriers: a cross-cultural comparison. Information and Software Technology, 52(11), 1204-1216.

Paulk, M., Weber. C.V., Curtis, B., & Chrissis, M. B. (1995). The capability maturity model: guidelines for improving the software process. Reading, Massachusetts: Addison Wesley Longman, Inc.

Peslak, A. R. (2006). Enterprise resource planning success: an exploratory study of the financial executive perspective. Industrial Management & Data Systems, 106(9), 1288-1303.

Pino, F. J., Pardo, C., García, F., & Piattini, M. (2010). s. Information and Software Technology, 52(10), 1044-1061.

Richardson, I., & von Wangenheim, C. G. (2007). Why are small software organizations different? IEEE Software, 24(1), 18-22.

Rodriquez-Repiso, L., Setchi, R., & Salmeron, J. (2007). Modeling IT projects success: emerging methodologies reviewed. Technovation, 27(10), 582-594.

SEI. (2005). Capability Maturity Model Integration (CMMI) version 1.1 Overview. Retrieved on February 9, 2007 from www.sei.cmu.edu/cmmi/ adoption/pdf/cmmi-overview05.pdf.9.

SEI. (2010). CMMI for Development, Version 1.3. Carnegie Mellon University, Software Engineering Institute, CMU/SEI-2010-TR-033.

Srinivasan, S., & Murthy, M. A. N. (2010). Process maturity model can help give a business an edge. SixSigma , 1, 1-7.

Standish Group, T. (2009). The rise and fall of the Chaos Report figures. IEEE Software, 27(1), 30-36.

Sulayman, M., Urquhart, C., Mendes, E., & Seidel, S. (2012). Software process improvement success factors for small and medium web companies: a qualitative study. Information and Software Technology, 54(5), 479-500.

Thong, J. Y. L., Yap, C., & Raman, K. S. (1996). Top management support, external expertise and information systems implementation in small businesses. Information Systems Research, 7(2), 248-267.

Walia, G. S., & Carver, J. C. (2009). A systematic literature review to identify and classify software requirements errors. Information and Software Technology, 51(7), 1087-1109.