Fatores Explicativos da Preferência e Uso da Administração Eletrônica na Espanha Outros Idiomas

ID:
53084
Resumo:
Atualmente, muitos governos oferecem aos seus cidadãos serviços públicos por meio da internet (governo eletrônico). Este artigo analisa três fatores que poderiam explicar o uso do governo eletrônico: perfil sociodemográfico dos cidadãos, níveis de qualidade dos serviços públicos oferecidos por esse meio e grau de satisfação dos cidadãos com esses serviços. Os resultados mostram que os cidadãos que preferem usar a internet como meio de contato ou que usam o governo eletrônico são caracterizados por serem jovens, com estudos universitários ou estudantes. Por outro lado, aquelas pessoas que não usam administração eletrônica ou que preferem o canal face a face são, em sua maioria, pessoas idosas com educação primária. Em segundo lugar, embora os cidadãos percebam uma alta qualidade e tenham um alto grau de satisfação com esses serviços públicos, isso não se traduz em altas taxas de uso de governo eletrônico. Finalmente, a fim de aumentar o uso da administração eletrônica, o uso de interfaces simples, intuitivas e de fácil utilização é essencial, especialmente para os idosos e com o ensino primário.
Citação ABNT:
BARRERA-BARRERA, R.; REY-MORENO, M.; MEDINA-MOLINA, C. Factores Explicativos de la Preferencia y Uso de la Administración Electrónica en España. Revista de Administração Pública, v. 53, n. 2, p. 349-374, 2019.
Citação APA:
Barrera-barrera, R., Rey-moreno, M., & Medina-molina, C. (2019). Factores Explicativos de la Preferencia y Uso de la Administración Electrónica en España. Revista de Administração Pública, 53(2), 349-374.
DOI:
http://dx.doi.org/10.1590/0034-761220170391
Link Permanente:
http://www.spell.org.br/documentos/ver/53084/fatores-explicativos-da-preferencia-e-uso-da-administracao-eletronica-na-espanha/i/pt-br
Tipo de documento:
Artigo
Idioma:
Espanhol
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