ID: 34269
Authors:
Julio Graeff Erpen, Guillermo Antonio Dávila Calle, Emilio da Silva Neto, Neri dos Santos.
Source:
NAVUS - Revista de Gestão e Tecnologia, v. 5, n. 1, p. 22-35, January-March, 2015. 14 page(s).
Keyword:
Intellectual capital , Knowledge Management , Techniques , Tools
Document type: Article (Portuguese)
Show Abstract
The importance of knowledge, demonstrated over the centuries, is fundamental to the economic, social and environmental performance of any organization. Improving the identification, creation, storing, dissemination and application of knowledge is essential to develop and improve organizational processes towards sustainable development, where Intellectual Capital is essential. The objective of this research was to characterize and analyze the methods and techniques of Knowledge Management in two nuclei of the Commercial and Industrial Association of Jaraguá do Sul (ACIJS). The sample included ten companies accounting for 25% of the active participants of the sector nuclei: the Corporate Sustainability Management Nucleus and Management and Quality Nucleus. Questionnaires created by the Asian Productive organization (APO- 2010) were applied to representatives of the two sectors. Responses characterized the current situation and the desired situation, graded in a scale from zero to four. They showed that a significant number of methods and techniques for knowledge management have already been implemented and that, when properly applied, these techniques and methods account for an adequate management of intelectual capital. The main methods and techniques applied were peer assistance, technical visits to companies, tours and attendance to fairs, elabboration of a guide to replicate practices, refund of expenses, eletronic communcation: e-mail - chats . Two tools were evaluated as having great importance within the organization. They were: informal meetings and refund of expenses. Twenty tools and techniques were listed as a desired situation for wide application in companies.