ID: 35395
Authors:
Marcelo Alvaro da Silva Macedo, Glaydson Teixeira Cavalcante.
Source:
Revista Contemporânea de Contabilidade, v. 6, n. 12, p. 87-108, July-December, 2009. 22 page(s).
Keyword:
Balanced Scorecard , Data Envelopment Analysis , Performance
Document type: Article (Portuguese)
Show Abstract
In this article, will be applied the DEA methodology in the balanced perspective indicators (equal weights) of the Balanced Scorecard (BSC), in order to defi ne effi cient and ineffi cient units. For this, we analyze 38 retail segment agencies, of a single national institution, which is ranked as one of the largest Brazilian banks. The results show the Multicriterial Performance Index – IDM, which represents the consolidated index of multicriterial performance of each agencies under analysis, considering the fi nancial, the operational, the customer and the staff performance perspectives. We can see, yet, at the 10 % level of signifi cance, that the performance is related to the size of agencies, because the average multicriterial performance of 10 major agencies is higher than the 10 smaller agencies. This refl ects the scale economies that exist in the operations of agencies.