Editorial

ID: 5199

Authors: Diego M. Coraiola.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 1-2, July-December, 2009. 2 page(s).

Document type: Editorial (Portuguese)

Um estudo sobre as opiniões de consumidores não especializados, no município de São Paulo, acerca da utilização do software livre e do software proprietário

ID: 5203

Authors: Mauro Neves Garcia, Mônica Menkaitis Bressan, Dirceu da Silva.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 119-136, July-December, 2009. 18 page(s).

Keyword: Consumer behavior , Free Software , Proprietary Software

Document type: Article (Portuguese) Show Abstract

The aim of this study was to construct a scale to assess attitudes and opinions on free software and proprietary software, to analyze the opinions of students of Higher Education Institutions (IES) about the use of Free Software (SL) and Proprietary Software (SP), representing two types of software on the market of information technology. To conduct this study was used a literature review and a field survey with 400 respondents by the trial samples, which provided grants and theoretical models to compare these two types of software. Thus it was possible to identify nine factors for the comparison between the SL and SP from the view of students of courses of administration, accounting and others, who knew the two types of software, but were not experts in the subject and were established in the municipality of São Paulo. The overall results showed advantages for Free Software in relation to Software Owner. The literature review and field survey allowed the identification of discrepancies between some factors in the opinions of the authors and students, which can be explained by the bias of the works consulted and also by preference of students from the sample by a type of software or other.

Um estudo das motivações para implantação de programas de logística reversa de microcomputadores

ID: 5204

Authors: Ezequiel Ferreira dos Santos, Maria Tereza Saraiva de Souza.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 137-150, July-December, 2009. 14 page(s).

Keyword: environment , environmental impact , Environmental management , recycling , reverse logistics , solid waste

Document type: Article (Portuguese) Show Abstract

The goal of this study is to verify the determining factors which motivated the deployment and maintenance of reverse logistics programs for microcomputers waste management post-consumption. Are few searches that assess the impact on the environment caused by disposing of microcomputers and especially sustainable alternatives to mitigate these impacts. The search is qualitative and exploratory nature, using case study strategy. Organizations surveyed are manufacturers of microcomputers, being a national and other multinational, both large businesses. Evidence used sources were semi-structured interviews, log files, direct research and observation. The search results show that the main factors that have led to the deployment and maintenance of reverse logistics process in companies surveyed were: environmental impact, the scarce resources, legislation, institutional image, the environmental management system and involvement of senior management.

Prazer, sofrimento e saúde mental no trabalho de teleatendimento

ID: 5201

Authors: Ana Magnólia Bezerra Mendes, Adriana Pinho Vieira, Carla Faria Morrone.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 151-158, July-December, 2009. 8 page(s).

Keyword: health , mediation strategies , sickness risks , Suffering-pleasure , telesales

Document type: Article (Portuguese) Show Abstract

This study, a descriptive and explanatory one, investigates the health of telesales at work, by the supported of the psychodynamic approaching. It investigates the suffering, the pleasure and the sickness risks of the workers in confrontation with service context. The study was made in a customer service of telecommunications' company being led through a quantitative and qualitative approaching. In the quantitative stage 396 workers  participated. Were used two scales - SSPW (Scale of Suffering-Pleasure in the Work) and SSRW (Scale of Symptoms Related to Work). In the qualitative stage were made 02 semi-structured interviews in group with 09 telesales workers. The quantitative results indicates moderate existences of suffering-pleasure with the prevalence of existence pleasure. The physical symptoms and psychosocial are inside the average. The interviews in groups indicated five synthesis categories: "The attendance is always the same thing, we are getting tired"; "The company doesn't have concerns about the employees"; "What is unexpected is the customer's temper"; "what motivates us, besides needs is finding the co-workers"; "After I started here, I always have headache". Based on the data was possible to verify that the telesales live suffering and pleasure, that the company's rigidity, allied to precarious working conditions favors the suffering, exposing the workers to run the risk of getting sick. The suffering is faced through the use of defensive and compensation strategies. This data shows that this job can result more psychological and physical damage then socials ones.

O alinhamento estratégico entre cultura organizacional e estratégias de gestão de pessoas

ID: 5202

Authors: Leilianne Michelle Trindade da Silva, Lindolfo Galvão de Albuquerque, Benny Kramer Costa.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 159-173, July-December, 2009. 15 page(s).

Keyword: Human Resource Strategies , Organizational Culture , Strategic Alignment , Strategic Human Resource Management

Document type: Article (Portuguese) Show Abstract

This work aims to verify the existence of strategic alignment between organizational culture and human resource strategies in organizations located in Brazil. To this end, was used the Competing Values Model as a basis for analysis. This is a descriptive study, carried out with a sample of 150 organizations that stood out in an organizational climate survey conducted at national level. The data were analyzed using the technique of content analysis. It was observed that the organizations assume a preference for models characterized by flexible and dynamic organizational structure, with special emphasis on the internal environment, both with regard to human resource management and organizational culture. Also noteworthy is the strong presence of hybrid models. In general, one can say that there is a reasonable strategic alignment between organizational culture and human resource strategies in the organizations, indicating that the precepts of strategic human resource management are being disseminated by the Brazilian companies, which are struggling to explore the internal dynamics of the human resource system, recognizing their interactions with the organizational culture and performing the horizontal alignment.

Enfoques do comprometimento dos membros dos grupos PET da USP: um estudo comparativo entre grupos da capital e do interior

ID: 5205

Authors: Marcus Felipe Brito Castro, Nildes Pitombo Leite, Vivian Borges Scalfi, Maira Patricia da Silva, Anderson Alex de Assis Vieira.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 174-185, July-December, 2009. 12 page(s).

Keyword: Approaches , Organizational Commitment , PET Organization

Document type: Article (Portuguese) Show Abstract

The commitment can be interpreted as links between a person and the organization, and the nature of these links can affect the performance and results of both. The present exploratory and qualitative study has as objective to study the approaches of commitment of the integrants of groups PET (Tutorial Education Program) of University of São Paulo (USP), comparing groups PET of the Capital with those of the Internal in relation with the predominant approaches. To develop the analysis, was used the three-dimensional model of Allen and Meyer (1991) that shows and analysis the existence of three approaches of commitment: normative, affective and continuance. It is more appropriated to consider these approaches as components of commitment, than types, reason for which a person can present the three approaches. The founded results indicate a great similarity between the approaches of groups PET, being that the affective and normative approaches had showed more prominent in samples, and, for being approaches that generate greater performance, they contribute for survival and evolution of the Program. The affective approach was related mainly to the objectives, values and goals, while the normative approach appeared of the valuation of effort and obligation.

Efeito da informação na simulação de um leilão de preço reserva

ID: 5207

Authors: Bruno Vinícius Ramos Fernandes, Josué Lins Silva, César Augusto Tibúrcio Silva.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 186-204, July-December, 2009. 19 page(s).

Keyword: Auction reserve price , random anchor , winner's curse

Document type: Article (Portuguese) Show Abstract

This study sought evidence if the inclusion of information on products substantially alter the estimates of prices in the simulation of the auction reserve price. The products chosen were: mouse, shoes, watch and wice which is a cooler of drinks don’t known in the Brazilian market. It also tested a random anchor can influence the estimates of prices, was chosen to anchor the last three digits of the identity of each participant. As a result it was found that anchor affects the estimates of prices when auctioned four products without information. The inclusion of the information offered increased prices and decreased the effect of random anchor. Four products were investigated in the Winner's Curse occurs, both in auctions with and without information.

Tendencias modernas de diseño organizacional: redes organizacionales internacionales en zonas regionales

ID: 5200

Authors: Jose Enrique Louffat Olivares.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 205-223, July-December, 2009. 19 page(s).

Keyword: international business , Organizational design , organizational networks

Document type: Article (Spanish) Show Abstract

The present document seeks to analyze and link qualitatively how the most recent organizational design model, that is “the organizational structure in network”, becomes the strategic option, the structural and operational archetype for all activities for entrepreneurial internationalization (international businesses), focused in the Latin American region. To that effect, there are two categories of analysis used: the first is called organizational conditioners whose variables would be strategy, environment, technology and organizational culture; the second, called organizational components, looks into departmentalization variables, activities of line and staff, the activities description, hierarchy chain, centralization/decentralization and communication. To illustrate the theoretic concepts established there are three cases of entrepreneurial corporations – one is of Peruvian origin, the second is German, and the third is Mexican – with activities in the Latin American region, where the peculiar application of the corporative configuration of the network model can be noticed.

Significações psicossociais sobre o sentido do trabalho e a competitividade em modos de produção contemporâneos

ID: 5206

Authors: Sydney Ubirajara Cardoso, Ricardo Augusto Alves de Carvalho.

Source: Revista Eletrônica de Ciência Administrativa, v. 8, n. 2, p. 224-240, July-December, 2009. 17 page(s).

Keyword: Outsourcing , teamworks , work relationships

Document type: Article (Portuguese) Show Abstract

The restructuring of production, since the 70’s has been established a new order demanding for workers capacities and dedication, aiming to obtain more quality and productivity in the means of production. In this new dynamic have developed the outsourcing, in which enterprises hire a specialized company to execute the activities which are not part of the critical processes, the core business; with an aim of cost reduction and increase of the efficiency rate. The manner to produce goods or services is a result of the conjugation of material resources, technology and labour force, which allows a wide array of configuration of labour organizations. This article presents a case study, which research has been investigated the outsourcing as a manner of organization, the management model as a mechanism to adequate labour relations and the teamworks as a structuring element of labour. It means one seeking to understand the way in which human and organizational interests and needs are catered for, highlighting the formation of the psychological identity and the social insertion of individuals, operational efficiency and the competitiveness of companies.