ID: 58888
Authors:
Alex Eckert, Gabriel Sperandio Milan, Gobinda Roy.
Source:
Revista Eletrônica de Estratégia & Negócios, v. 13, n. 1, p. 169-189, January-April, 2020. 21 page(s).
Keyword:
E-commerce , Privacy , Security , Trust , Website Quality
Document type: Article (Portuguese)
Show Abstract
The present study aimed to analyze the relationship between information quality, privacy and security, as well as its influence on the trust deposited in the online shopping site, among Brazilian consumers. To achieve this objective, a theoretical model was elaborated, followed by a survey with a sample composed of consumers who have already made purchases online, and the data were statistically tested through the Structural Equations Modeling (SEM). The results demonstrate that the quality of the information on the site and the perceived privacy positively affect both perceived security and positively affect the trust placed on the site.