ID: 10296
Authors:
Clara Isabel Koetz, Douglas Wegner, Carin Maribel Koetz.
Source:
Revista Economia & Gestão, v. 13, n. 31, p. 162-181, January-April, 2013. 20 page(s).
Keyword:
Brand Equity , Brand Image , Integrated Marketing Communications , Positioning
Document type: Teaching Case (Portuguese)
Show Abstract
The case presents the situation of Faculdades Integradas do Paraná – FIP, a high level education institution that faces image and communication problems with its publics. These problems arose from an intensive growth that the Institution has had throughout its history, which was intensified after 2005. A group of professors, aware of these difficulties, conducted a research with several internal publics, such as professors, department managers, dean, students, as well as external publics, such as student candidates and communication and press agencies, in order to identify the ideal and the perceived image in relation to the FIP. The results, which were supplemented with information from previous research, show differences between the ideal and the real image in the most diverse publics. From the information obtained through the research, the students are motivated to analyze the problems identified and propose an integrated communication strategy, which enables to solve the communication failures and modify the Institution image perception.