Editorial V. 15, N. 1, 2022

ID: 66057

Authors: Sady Mazzioni, Juliano Luiz Fossá, Cristian Baú Dal Magro, Simone Ghisi Feuerschütte.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 3-5, January-April, 2022. 3 page(s).

Document type: Editorial (Portuguese)

Interactions between organizational citizenship behaviors, social support, and interpersonal trust in the IT sector

ID: 66058

Authors: Gabrielle Loureiro de Ávila Costa, Vania de Fátima Barros Estivalete, Michel Barboza Malheiros, Taís de Andrade.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 6-27, January-April, 2022. 22 page(s).

Keyword: Interpersonal trust , Organizational citizenship behavior , Social support at work

Document type: Article (Portuguese) Show Abstract

Purpose: To verify the existing interactions between Social Support at Work (SSW), Interpersonal Trust (IT) and Organizational Citizenship Behaviors (OCB). Method/approach: The study is classified as descriptive, quantitative, with the adoption of a survey strategy. For data collection, a questionnaire based on the Organizational Citizenship Behavior model for Knowledge Workers and on the Lateral and Vertical Interpersonal Trust models was structured. The research involved 352 individuals, from 41 IT companies in Brazil, most of them from Rio Grande do Sul. Main findings: The results demonstrate the existence of positive relationships between the three constructs (SSW, IT and OCB). Since for IT workers, help behaviors are the most practiced, Instrumental Support is the most prioritized among workers and the perception of trust occurs most often between superiors and subordinates. Originality/relevance: The study presents a theoretical-empirical advance, as it addresses the themes and their relations in a joint way, mainly about the IT area, which contributes to the theoretical development of the constructs worked on.

Perception of quality in higher education services

ID: 66059

Authors: Luciano Oliveira Siqueira, Luiz Fernando Fritz Filho.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 28-43, January-April, 2022. 16 page(s).

Keyword: Customer Satisfaction Index , ENADE , SERVPREF , SERVQUAL

Document type: Article (Portuguese) Show Abstract

Purpose: The expansion of higher education in Brazil observed in the last two decades has stimulated the competition between Higher Education Institutions (HEIs) and presents itself as a major challenge for managers of these institutions. The aim this study was to develop a marketing tool to analyze the satisfaction of services provided in HEI through the unification of the SERVQUAL, SERVPREF, ECSI and ENADE questionnaires. Method / approach: A questionnaire consisted of 51 constructs divided into 7 dimensions (academic aspects, empathy, curricular aspects, trust, image, loyalty, satisfaction, and infrastructure) was applied to 373 students from an academic unit consisting of 7 courses. Main findings: The analysis of the results shows a strong correlation between the concept of ENADE and academic aspects; indirectly the curricular aspects, satisfaction, and loyalty. On the other hand, image, empathy, confidence and infrastructure show a strong inter-group correlation. Methodological / social / managerial contributions: the curricular aspects, followed by academic aspects are the dimensions that most impact on the satisfaction of the student of higher education. Originality / relevance: This study innovates in integrating different marketing tools in an applied way to higher education.

Complementary or substitute resources? A study on cash holdings and financial leverage in constrained and unconstrainedd firms

ID: 66060

Authors: Marília Paranaíba Ferreira, Ercílio Zanolla.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 44-63, January-April, 2022. 20 page(s).

Keyword: Cash holdings , Financial constraints , Financial leverage

Document type: Article (Portuguese) Show Abstract

Purpose: This study aims to verify the use of cash reserves and financial leverage, in a complementary or substitute manner, by firms classified as financially constrained and unconstrained by B3. Method / approach: Data for the period 2010 to 2020 were collected quarterly based on Economatica and the multivariate technique of factor analysis by main components was adopted to segregate firms into constrained and unconstrained according to the list of variables indicated in the literature. The scores, in ascending order, of the main factor were divided into quartiles, in which the first quartile, the lower extremity, represented the constrained firms and the third quartile, the upper extremity, corresponded to the unconstrained group. In total, 1,482 observations classified as being from financially constrained firms and 1,553 observations classified as being from financially unconstrained firms were analyzed using multiple regressions with panel data. Main findings: Empirical evidence shows that, on average, constrained firms retain more cash than unconstrained ones, and that cash reserves and financial leverage are complementary sources in both financially constrained and unrestricted firms. Methodological / social / managerial contributions: The contribution of this study is the presentation of a different perspective of the Trade-Off and Pecking Order Theories, in the sense that the first treats resources as complementary and the second as substitutes. Originality / relevance: This research can assist investors, managers, credit institutions and regulatory agents in understanding cash and financing policies.

Beyond the limits of physical retail: the difficulties of physical stores when implementing an e-commerce

ID: 66061

Authors: Samuel Carminatti, Francine Zanin Bagatini, Lais Rech, Natália Araujo Pacheco.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 64-79, January-April, 2022. 16 page(s).

Keyword: E-commerce implementation , Online sales , Online store

Document type: Article (Portuguese) Show Abstract

Purpose: This study aims to identify the main difficulties faced by physical store owners when implementing an e-commerce platform. Method / approach: Exploratory qualitative research was conducted through interviews with ten owners of physical stores, who have an e-commerce platform and act on different business segments. Main findings: Among the difficulties faced, there is a greater workload, the lack of qualified professionals to execute the operation, difficulty in contracting and trust in the services of digital agencies, difficulty with the production of content for the products in e-commerce, and difficulty with the integration of physical store and online store inventories. Methodological / social / managerial contributions: Brazilian managers need to be attentive when planning and implementing a new sales channel such as e-commerce. The management of an online store requires knowledge, planning, organization, and integration between the operations carried out in the physical and online stores. Originality / relevance: The present research made it possible to understand the difficulties of implementing an e-commerce platform in Brazilian companies already consolidated in physical retail. In order to mitigate the difficulties, it was possible to map the points of attention that should be provided by Brazilian managers when starting the implementation of an e-commerce.

Meaning of work and the choice for life in casern for military of the Brazilian Army

ID: 66062

Authors: Marcela Giuliani Denardin, Jéssica da Silva Maciel, Luis Felipe Dias Lopes, Luciana Davi Traverso.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 80-97, January-April, 2022. 18 page(s).

Keyword: Brazilian army , Meaning of work , Military

Document type: Article (Portuguese) Show Abstract

Purpose: The purpose of this study was to understand the meanings of the work for the Brazilian Army's career military. Method/approach: The research was characterized using the quantitative method. For the data gathering, the Meaningful Work Scale proposed by Bendassolli and Borges-Andrade (2015) was applied. The data were analyzed using the descriptive statistic. Main findings: As main results, it was perceived that the military see their jobs as highly meaningful, especially what regards to the quality of work relationships. Methodological / social / managerial contributions: The efforts made in the research can constitute benefits for the Brazilian Army, considering that, understanding how military perceive their contributions, actions can be developed to improve the work environment and productivity. As the Army is an important institution for guaranteeing national sovereignty and security, improving the way its public resources, including human, are employed, is a way to guarantee a better-quality Public Administration for the whole society. Originality / relevance: This article stands out for being one of the few organizational surveys carried out with the Brazilian Army, an institution that is extremely important for national sovereignty. Despite some limitations, such as the lack of subjectivity in the application of an instrument such as the Meaningful Work Scale, it was possible to perceive several aspects that permeate the meaning that the Army military gives to his work.

Evaluation of business process management’s implantation at Federal University Of Santa Catarina

ID: 66063

Authors: Enio Snoeijer, Dante Luiz Juliatto, Rogério da Silva Nunes.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 98-115, January-April, 2022. 18 page(s).

Keyword: Evaluation , Graduate Program , Process Mapping

Document type: Article (Portuguese) Show Abstract

Purpose: evaluate the implementation of process mapping on Graduate Program (PPGs) offices of the Technological Center (CTC) at Federal University of Santa Catarina (UFSC). Method / approach: as a methodological procedure, the deductive and descriptive method and single case study were adopted by a semi-structured interview with technical administrative in education servants (STAE) working in the PPGs at CTC offices as primary data. The bibliography and documental research were the secondary data. Main findings: as a result, the PPGs Benchmark Manual is relevant material to the PPGs office activities to the quick qualification of the new workers, ensure a continuous actualization of procedures and visualize opportunities of improvement on the administrative activities. The STAEs confirm the possibility of developing joint activities by an integrated office to improve the administrative practices by the Exchange of experiences because the offices execute isolate activities according to your course demand. Methodological / social / managerial contributions: as actions to be taken by the CTC management team and with the PPG Benchmark Manual’s team, it is suggested to allocate resources for the training of STAEs of the PPGs secretariats, an ongoing action relevant to achieve results satisfactory in the preparation of these professionals and standardization of processes. The integration of the secretariats could encourage the exchange of experiences and raise the quality of PPGs results, since some of the STAEs carry out consultations with other colleagues regarding processes. From the concentration of activities, the workload can be distributed, which may promote the optimization of the results of STAEs, in addition to enabling the distribution of STAEs in sectors with deficits in terms of personnel availability, a situation that is recurrent at UFSC and which can jeopardize strategic decisions of the managers of that institution within the graduate course. Originality / relevance: this research becomes relevant, since the activities’ monitoring of STAEs in the Institution is significant, as well as in the PPGs, especially when there is a set of Benchmark manuals, available since 2015, developed to assist secretariats of these CTC programs.

Work-related curiosity scale: validation and application in the brazilian context

ID: 66064

Authors: Romulo Matos de Moraes, Rosalee Santos Crespo Istoe.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 116-131, January-April, 2022. 16 page(s).

Keyword: Commercial Performance , Psychometrics , Work-related Curiosity

Document type: Article (Portuguese) Show Abstract

Purpose: To introduce in the Brazilian context the concept of Work-Related Curiosity, a state in which the individual is interested in how his performance affects the company, confronting complex problems based on new strategies. Method: Psychometric study using Parallel Analysis to validate a measurement scale for the new construct and Multiple Linear Regression to identify its relationship with work performance. The sample included data from 273 sales professionals. Main findings: The present paper provides a curiosity measurement scale, methodologically adapted, and validated for Portuguese. Results from the regression revealed, among the interviewed professionals, evidence of a positive and significant impact of this intrinsic motivation that leads to investigative behaviors. Contributions: This work contributes for the field of Positive Organizational Behavior enabling, in the studied scenario, the inclusion of curiosity as an innovative variable for the purposes of recruitment, evaluations or human resource development. The new concept can assist in explaining performance variations not captured by traditional constructs. Originality: The insertion of an unprecedented concept in the Brazilian panorama expands the possibilities of organizational research related to behavior and obtaining knowledge in the work environment, it also allows the comparison of results and exchange of information with the international scientific community.

Analysis of the use of management tools in civil construction between SMES and MLES

ID: 66065

Authors: Amanda Maciel, Alfredo Iarozinski Neto.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 132-149, January-April, 2022. 18 page(s).

Keyword: Civil construction , Construction management , Management ferramentas

Document type: Article (Portuguese) Show Abstract

Purpose: The objective of this work is to identify which management tools differentiate micro and small enterprises from medium and large organizations, as well as to assess the level of use of these tools, considering the size of organizations. Method / approach: The research was based on a Survey, which, through a questionnaire, collected data from 89 civil construction companies located in the Metropolitan Region of Curitiba. A comparison was made, through discriminant analysis and descriptive analysis of the collected data, regarding the use of management techniques between micro and small companies and medium and large organizations. Main findings: The results showed that the certification of the Brazilian Program for Quality and Productivity of Habitat and the ABC costing system are the methods that most differentiate large and medium organizations from micro and small companies. They also demonstrated that construction management tools are little applied regardless of the size of the company. Methodological / social / managerial contributions: This study indicates a path to be followed by small companies for their managerial growth, as well as demonstrates that the civil construction sector needs to expand the use of managerial tools as an alternative to improve management and increase performance of buildings. Originality / relevance: This article differs in that it statistically proves the results presented and contributes to expanding knowledge about the management tools used in the civil construction sector.

Perception of employability of workers in uncertain labor market conditions

ID: 66066

Authors: Grasiela Torrico, Maiana Farias Oliveira Nunes, Roberto Moraes Cruz.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 150-166, January-April, 2022. 17 page(s).

Keyword: Career , Perceived employability , Workers

Document type: Article (Portuguese) Show Abstract

Purpose: The aim of this article was to analyze the production of knowledge about the perception of employability among workers. Method / approach: An integrative review was carried out on the perception of employability of workers in the contemporary labor market, addressing the various contextual interferences, whether internal or external, and the relationships between the dynamics of the labor market and technological innovations in career trajectories. Main findings: Employability is not just a result but is also considered the amount of employability resources that people have. Stronger perceptions of employability result in a more positive perspective at work, reflecting in the assessment of volatility and insecurities in the labor market as less threatening. In addition, it is positively associated with life satisfaction, control, optimism, support in career development and success, as well as engagement, organizational commitment, and lower levels of exhaustion at work. Methodological / social / managerial contributions: A discussion was carried out on the perception of employability in its theoretical foundations and analytical research perspectives, considering the individual perception and the influence of contextual factors. The integrative review sought to exhaust the main salient aspects for understanding the phenomenon of employability and its relationship with the socio-professional repertoire of workers and the challenges and opportunities in the world of work. Originality / relevance: The study contributes by examining the differences between employability and the perception of employability to advance the understanding of their antecedents and repercussions on career trajectories.

Women in the mining: career, balance-family work and discrimination

ID: 66067

Authors: Sabrina Silva Valadares, Antonio Moreira de Carvalho Neto, Daniela Martins Diniz.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 167-186, January-April, 2022. 20 page(s).

Keyword: Mining , Perception of men and women , Working environment

Document type: Article (Portuguese) Show Abstract

Purpose: This article analyzed the perception of professionals, women, and men, about the condition of women in the workplace in a multinational company in the mining sector. Method / approach: A survey field research was applied in a multinational in the mining sector, covering a sample of 262 employees. Main findings: The results show that men showed a greater tendency to agree in relation to questions about women's careers, that is, male professionals clearly perceive less barriers to women's careers than they do. As for the Prejudice and Discrimination indicator, there was a significant difference in perception between females and males, evidencing a sharper perception of women regarding the occurrence of situations of prejudice and discrimination in the organization. In the Work and Family indicator, differently from what was expected, the data show that there was no significant difference in perception between females and males. Methodological / social / managerial contributions: The research confirms barriers experienced by women in terms of career advancement and development and corroborates the existence of situations of prejudice in contexts marked by male hegemony. Originality / relevance: Women in mining was addressed in only one national study and, by bringing this debate to the fore, the article reinforces the importance of thinking about the development of policies and practices focused on women's needs so that they can obtain equal working conditions, salary and advancement in organizations.

Competency management: mapping and evaluation in the university safety area

ID: 66068

Authors: Fabiano da Cruz Rodrigues, Celso Vila Nova de Souza Junior, Alexandre Nascimento de Almeida.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 187-204, January-April, 2022. 18 page(s).

Keyword: Competency management , University management , University security

Document type: Article (Portuguese) Show Abstract

Purpose: The aim of this study was to map and analyze the competences of the employees in the security area at the University of Brasília. Method / approach: This mapping took place through document research and refinement of information in a focus group. The analysis of the situation of competences considered a survey type research and the cluster technique for data analysis. Main findings: The mapping identified 41 (forty-one) competencies applicable to the university security area, divided between the dimensions of knowledge, skill and attitude. The situation of the mapped competences was not positive, the results indicated a wide set of important competences, although they are not dominated by the security team of the University of Brasília. Methodological / social / managerial contributions: After this study, which identified the competences of the university's security workers, an opportunity was created for managers to conduct courses or training for these professionals. The lack of studies in the literature on university security contributed to the novelty of this work, bringing managerial importance for a future training of identified gaps (gaps). Originality / relevance: Competency-based management is part of the modernization of public administration management processes. Therefore, it is necessary to map the skills needed in a given area and then analyze their situation to support interventions.

Micro and small enterprises internationalisation: an integrative systematic review of the national studies

ID: 66069

Authors: Jhenifer Andressa da Cruz Barreto, Mariane Aparecida de Braz Bezerra, Marco Antônio Catussi Paschoalotto, Gustavo Yuho Endo, Érika Mayumi Kato Cruz.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 205-225, January-April, 2022. 21 page(s).

Keyword: Integrative Systematic Review , Internationalization , Micro and Small Enterprises , Networks

Document type: Article (Portuguese) Show Abstract

Purpose: The present study aims to analyze the micro and small enterprises internationalization papers published in journals from Plataforma CAPES. Method / approach: The used research method was a descriptive approach through the integrative systematic review. Three search-strings were applied to filter studies about micro and small enterprises internationalization, and after, exclusionary criteria in 3 steps, remaining 34 papers to analyze. In addition to the data analysis, the paper has utilized descriptive statistics and graphic plots, network analysis of the universities and authors, and context analysis. Main findings: The results have pointed out: there is no great interaction between authors and universities to develop the papers, with a concentration on the Southeast, and the majority of studies speak on the advantages and disadvantages of the internationalization process. The study proposes a future research agenda to the micro and small enterprises' internationalization area. Methodological / social / managerial contributions: This paper contributes, with its future research agenda, by pointing out the methodologies which are going to contribute to the micro and small enterprises internationalization studies (methodological) and advantages and disadvantages in the micro and small enterprises internationalization process (social and managerial). Originality / relevance: Therefore, this study is original when analyzing systematically and in an integrative approach the micro and small enterprises internationalization studies, with a methods’ combination (descriptive and networks), and relevant when became a solid background to the new research in the area.

The honorable masters of oriental martial arts: entrepreneurial career

ID: 66070

Authors: Sidney Roberto Cabral, Serafim Firmo de Souza Ferraz, Luis Eduardo Brandão Paiva.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 226-242, January-April, 2022. 17 page(s).

Keyword: Career Development , Entrepreneurial Career , Martial Arts

Document type: Article (Portuguese) Show Abstract

Purpose: Investigate the career development of the honorable masters of the oriental martial arts. Method / approach: The study is qualitative, considering the stages and cycles of the entrepreneurial career. It had as a universe 6 honorable masters of oriental martial arts. Semi structured interviews were used, carried out between November 2014 and September 2015, with a set of techniques inherent to content analysis, following the steps: (i) pre-analysis, (ii) exploration of the material and (iii) treatment results, inference, and interpretation. Main findings: The subjects' careers resulted in a singular, multichannel, and multicyclic form, in a model of coexistence of the master's career and the entrepreneurial career. In mastery the individual remains in growth throughout his life, with no exit or retirement from the organization. In the entrepreneurial bias, the ventures are added to add value and equity. Methodological / social / managerial contributions: The study contributes to the field of knowledge of the entrepreneurial career of honorable martial arts masters. It is hoped that this step will add to the scope of research and awaken the opportunity in a new vein on the part of institutions, researchers, and public entities, for the possibilities that this cultural branch can offer, both in philosophical and economic aspects. Originality / relevance: Honorable martial arts masters, as entrepreneurs, tend to lead careers and lives in line with entrepreneurship and mastery, and this is essential to broaden understandings in this field of knowledge, becoming relevant to the field of scientific knowledge of career development and entrepreneurship.

Career adaptability: scientific production of the last 10 years

ID: 66071

Authors: Juciéle Fátima Coradini, Luis Felipe Dias Lopes, Adriane Fabricio, Mauren Pimentel Lima, Cristiane Krüger.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 243-257, January-April, 2022. 15 page(s).

Keyword: Adaptability , Bibliometrics , Career

Document type: Article (Portuguese) Show Abstract

Purpose: Evaluate the scientific production on Career Adaptability over the ten-year period of 2010 to 2019 Method / Approach: A bibliometric review of the literature was conducted in the Web of Science and Scopus databases between January and February 2020, resulting respectively in the selection of 390 and 417 publications. These publications were analyzed according to the year, area, author, source, country, theme and hot topics. Main Findings: it was observed that in both bases were concentrations of publications on the subject in 2019 in the United States of America, and the hot topics were career development and employability, mainly in the field of psychology. Originality / Relevance: The use of bibliometrics is a tool for the search and dissemination of scientific knowledge, enabling researchers to perform a quantitative and prognostic analysis of publications in certain scientific areas.

If not change is fritz: a case on the model of the equilibrium scored

ID: 66072

Authors: Michele Raasch, Elvis Silveira-Martins, Jaqueline Chagas Vasconcelos.

Source: Revista Gestão Organizacional, v. 15, n. 1, p. 258-274, January-April, 2022. 17 page(s).

Keyword: Adaptation , Change , Punctuated equilibrium model , Strategy , Teaching case

Document type: Teaching Case (Portuguese) Show Abstract

The purpose of the teaching case is to present the changes and strategic adaptations made in a family business, to its 31 years of history (1987-2018), created and managed by women. The case is based on real data, collected through semi-structured interviews, content analysis. The identification of the characters and the establishment are fictitious, to maintain the secrecy of the case since the data and dates are real. The analysis is based on the punctuated equilibrium model of Tushman and Romanelli (1985). The teaching case was developed to be used and disciplines in strategy, in undergraduate and graduate courses. O Throughout its trajectory it was possible to identify the points of evolution, the planned adaptations made by the company's managers, as well as the necessary changes for their maintenance and balance, between periods of inertia, over time, until the success of the current days.