66058

Gabrielle Loureiro de Ávila Costa
Vania de Fátima Barros Estivalete
Michel Barboza Malheiros
Taís de Andrade

Revista Gestão Organizacional

Purpose: To verify the existing interactions between Social Support at Work (SSW), Interpersonal Trust (IT) and Organizational Citizenship Behaviors (OCB). Method/approach: The study is classified as descriptive, quantitative, with the adoption of a survey strategy. For data collection, a questionnaire based on the Organizational Citizenship Behavior model for Knowledge Workers and on the Lateral and Vertical Interpersonal Trust models was structured. The research involved 352 individuals, from 41 IT companies in Brazil, most of them from Rio Grande do Sul. Main findings: The results demonstrate the existence of positive relationships between the three constructs (SSW, IT and OCB). Since for IT workers, help behaviors are the most practiced, Instrumental Support is the most prioritized among workers and the perception of trust occurs most often between superiors and subordinates. Originality/relevance: The study presents a theoretical-empirical advance, as it addresses the themes and their relations in a joint way, mainly about the IT area, which contributes to the theoretical development of the constructs worked on.

Interpersonal trust, Organizational citizenship behavior, Social support at work

COSTA, G. L. ?.; ESTIVALETE, V. F. B.; MALHEIROS, M. B.; ANDRADE, T. Interações entre comportamentos de cidadania organizacional, suporte social e confiança interpessoal no setor de TI . Revista Gestão Organizacional, v. 15, n. 1, p. 6-27, 2022.

Costa, G. L. ?., Estivalete, V. F. B., Malheiros, M. B., & Andrade, T. (2022). Interações entre comportamentos de cidadania organizacional, suporte social e confiança interpessoal no setor de TI . Revista Gestão Organizacional, 15(1), 6-27.

https://doi.org/10.22277/rgo.v15i1.5577

https://www.spell.org.br/documentos/ver/66058/interactions-between-organizational-citizenship-behaviors--social-support--and-interpersonal-trust-in-the-it-sector/i/en

Artigo

Português

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