75101

Matheus Pedroso Valau Soares
Marlon Soliman

Revista de Administração da UFSM

Objetivo: Esta pesquisa teve como objetivo avaliar o potencial de desempenho resiliente diante de crises e adversidades para empresas localizadas na cidade de Santa Maria – RS (Brasil). Design/metodologia/abordagem: A abordagem quantitativa foi adotada. A pesquisa foi realizada em cinco etapas sequenciais, a saber: (i) construção e validação do instrumento de pesquisa; (ii) definição do tamanho da amostra e procedimentos de amostragem; (iii) coleta de dados; (iv) análise de dados e interpretação dos resultados; e (v) elaboração de recomendações. Um instrumento de pesquisa contendo 44 perguntas foi elaborado e distribuído entre potenciais respondentes, obtendo-se 87 respostas válidas, o que corresponde a uma amostra estatisticamente representativa para os parâmetros adotados. Resultados: A amostra foi dividida em dois subconjuntos, representando os setores Industrial e de Comércio. A avaliação de resiliência considerou quatro dimensões: habilidade de responder, antecipar, monitorar e aprender. Os resultados para ambos os setores mostraram pontuações variando de 3,4 a 3,7 (escala de 5 pontos) nas quatro dimensões avaliadas. Isso revela que ambos os setores têm desenvolvido práticas que contribuem positivamente para o aprimoramento da resiliência, embora haja oportunidades para melhorias. Originalidade/valor: Esta pesquisa lança luz sobre a capacidade de resiliência dos casos estudados, permitindo que os gestores atuem para fortalecer suas organizações para superar crises e adversidades. Além disso, nossos resultados demonstram como as habilidades de resiliência podem ser avaliadas considerando o escopo de setores econômicos e uma área geográfica, o que pode ser adotado por pesquisadores, formuladores de políticas e agências de desenvolvimento para avaliar as habilidades resilientes das empresas sob sua área de influência.

Adversidades, Comércio, Crises, Indústria, Resiliência organizacional

SOARES, M. P. V.; SOLIMAN, M. Avaliação das habilidades de resiliência empresarial: o caso da indústria e comércio de Santa Maria – RS. Revista de Administração da UFSM, v. 17, n. 1, p. 1-37, 2024.

Soares, M. P. V., & Soliman, M. (2024). Avaliação das habilidades de resiliência empresarial: o caso da indústria e comércio de Santa Maria – RS. Revista de Administração da UFSM, 17(1), 1-37.

10.5902/1983465973551

https://www.spell.org.br/documentos/ver/75101/avaliacao-das-habilidades-de-resiliencia-empresarial--o-caso-da-industria-e-comercio-de-santa-maria-----rs/i/pt-br

Artigo

Português

Akamine, C. T., & Yamamoto, R. K. (2009). Estudo dirigido: Estatística descritiva (3rd ed.). Editora Érica.

Ali, Q. S. A., Hanafiah, M. H., & Mogindol, S. H. (2023). Systematic literature review of Business Continuity Management (BCM) practices: Integrating organisational resilience and performance in Small and medium enterprises (SMEs) BCM framework. International Journal of Disaster Risk Reduction, 99, 104135. https://doi.org/10.1016/j.ijdrr.2023.104135

Andersen, B. (2007). Business Process Improvement Toolbox (2nd ed.). ASQ Quality Press.

Anderson, J. E., Ross, A. J., Macrae, C., & Wiig, S. (2020). Defining adaptive capacity in healthcare: A new framework for researching resilient performance. Applied Ergonomics, 87. https://doi.org/10.1016/j.apergo.2020.103111

Andersson, T., Cäker, M., Tengblad, S., & Wickelgren, M. (2019). Building traits for organizational resilience through balancing organizational structures. Scandinavian Journal of Management, 35(1), 36–45. https://doi.org/10.1016/j.scaman.2019.01.001

Assunção, M. V. D. de, Medeiros, M., Moreira, L. N. R., Paiva, I. V. L., & Paes, D. C. A. de S. (2020). Resilience of the Brazilian supply chains due to the impacts of Covid-19. HOLOS, 5, 1–20. https://doi.org/10.15628/holos.2020.10802

Bartuseviciene, I., Butkus, M., & Schiuma, G. (2022). Modelling organizational resilience structure: insights to assess resilience integrating bounce-back and bounce-forward. European Journal of Innovation Management, 27(1), 153–169. https://doi.org/10.1108/EJIM-04-2022-0180

Belhadi, A., Kamble, S., Jabbour, C. J. C., Gunasekaran, A., Ndubisi, N. O., & Venkatesh, M. (2021). Manufacturing and service supply chain resilience to the COVID-19 outbreak: Lessons learned from the automobile and airline industries. Technological Forecasting and Social Change, 163. https://doi.org/10.1016/j.techfore.2020.120447

Bergström, J., Van Winsen, R., & Henriqson, E. (2015). On the rationale of resilience in the domain of safety: A literature review. Reliability Engineering and System Safety, 141, 131–141. https://doi.org/10.1016/j.ress.2015.03.008

Bertoni, V. B., Saurin, T. A., & Fogliatto, F. S. (2022). How to identify key players that contribute to resilient performance: A social network analysis perspective. Safety Science, 148. https://doi.org/10.1016/j.ssci.2021.105648

Branchi, T. M., & Carrasco, C. da S. (2018). A influência do mundo vuca na contabilidade e nos modelos de négocios no Brasil / The influence of the vuca world in the accounting and in the models of necessities in Brazil. Brazilian Journal of Development, 5(1), 309–322. https://doi.org/10.34117/bjdv5n1-919

Bullough, A., & Renko, M. (2013). Entrepreneurial resilience during challenging times. Business Horizons, 56(3), 343–350. https://doi.org/10.1016/j.bushor.2013.01.001

Burnard, K. J., & Bhamra, R. (2019). Challenges for organisational resilience. Continuity & Resilience Review, 1(1), 17–25. https://doi.org/10.1108/crr-01-2019-0008

Cedrini, V., Mancini, M., Ferrara, G., Mandarino, G., Rosi, L., Johnson, C. O., Morin, E., … Costello, M. (2019). Resilience Management Guidelines for Critical Infrastructures, Practical Solutions Addressing Expected and Unexpected Events.

Ciano, M. P., Dallasega, P., Orzes, G., & Rossi, T. (2021). One-to-one relationships between Industry 4.0 technologies and Lean Production techniques: a multiple case study. International Journal of Production Research, 59(5), 1386–1410. https://doi.org/10.1080/00207543.2020.1821119

Conz, E., & Magnani, G. (2020). A dynamic perspective on the resilience of firms: A systematic literature review and a framework for future research. European Management Journal, 38(3), 400–412. https://doi.org/10.1016/j.emj.2019.12.004

Coombs, W. T. (2014). Ongoing Crisis Communication: Planning, Managing, and Responding (4th ed.). Sage Publications.

Craighead, C. W., Blackhurst, J., Rungtusanatham, M. J., & Handfield, R. B. (2007). The Severity of Supply Chain Disruptions: Design Characteristics and Mitigation Capabilities. Decision Sciences, 38(1), 131–156. https://doi.org/10.1111/j.1540-5915.2007.00151.x

Do, H., Budhwar, P., Shipton, H., Nguyen, H. D., & Nguyen, B. (2022). Building organizational resilience, innovation through resource-based management initiatives, organizational learning and environmental dynamism. Journal of Business Research, 141, 808–821. https://doi.org/10.1016/j.jbusres.2021.11.090

Floriano, J. C., & Lozeckyi, J. (2008). A Importância dos Instrumentos de Controle Interno para Gestão Empresarial. UNICENTRO - Revista Eletrônica Lato Sensu, 5(1), 1–8.

Frank, A. G., Dalenogare, L. S., & Ayala, N. F. (2019). Industry 4.0 technologies: Implementation patterns in manufacturing companies. International Journal of Production Economics, 210, 15–26. https://doi.org/10.1016/j.ijpe.2019.01.004

Furstenau, L. B., Zani, C., Terra, S. X., Sott, M. K., Choo, K. K. R., & Saurin, T. A. (2022). Resilience capabilities of healthcare supply chain and supportive digital technologies. Technology in Society, 71. https://doi.org/10.1016/j.techsoc.2022.102095

Galkina, T., Atkova, I., & Gabrielsson, P. (2023). Business modeling under adversity: Resilience in international firms. Strategic Entrepreneurship Journal, 17(4), 802–829. https://doi.org/10.1002/sej.1474

Gayer, B. D., Saurin, T. A., & Anzanello, M. (2022). The nature and role of informal resilience practices in the performance of lean production systems. Journal of Manufacturing Technology Management, 33(6), 1080–1101. https://doi.org/10.1108/JMTM-12-2021-0489

Grego, M., Magnani, G., & Denicolai, S. (2024). Transform to adapt or resilient by design? How organizations can foster resilience through business model transformation. Journal of Business Research, 171. https://doi.org/10.1016/j.jbusres.2023.114359

Hair, J., Anderson, R., & Babin, B. (2009). Multivariate Data Analysis (7th ed.). Prentice Hall.

Hillmann, J., & Guenther, E. (2021). Organizational Resilience: A Valuable Construct for Management Research? International Journal of Management Reviews, 23(1), 7–44. https://doi.org/10.1111/ijmr.12239

Holling, C. S. (1973). Resilience and Stability of Ecological Systems. Annual Review of Ecology and Systematics, 4, 1–23. https://www.jstor.org/stable/2096802?seq=1&cid=pdf-

Hollnagel, E. (2017). Safety-II in Practice: Developing the Resilience Potentials. Routledge.

Hollnagel, E., Pariès, J., Woods, D. D., & Wreathall, J. (2012). Resilience engineering in practice: a guidebook. Ashgate.

Hollnagel, E., Woods, D. D., & Leveson, N. (2006). Resilience engineering: concepts and precepts. Ashgate.

IBGE. (2019). Margem de comercialização de empresas comerciais. Rio Grande do Sul. Brazilian Institute of Geography and Statistics. https://ibge.gov.br/estatisticas/economicas/comercio/9075-pesquisa-anual-de-comercio.html?=&t=destaques

Ibrahin, E. (2021). O encalhe do Ever Given. Revista Do Clube Naval, 1(397), 58–61.

Kantur, D., & Iseri-Say, A. (2015). Measuring Organizational Resilience: A Scale Development. Journal of Business Economics and Finance, 4(3), 456–472. https://doi.org/10.17261/Pressacademia.2015313066

Lavarda, R. A. B., & Leite, F. K. (2022). Open strategizing and organizational resilience considering the environmental uncertainty. Revista Ibero-Americana de Estratégia, 21(Special issue), 1–25. https://doi.org/10.5585/riae.v21i2.21447

Lengnick-Hall, C. A., Beck, T. E., & Lengnick-Hall, M. L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21(3), 243–255. https://doi.org/10.1016/j.hrmr.2010.07.001

Leta, S. D., & Chan, I. C. C. (2021). Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality. International Journal of Hospitality Management, 95, 102915. https://doi.org/https://doi.org/10.1016/j.ijhm.2021.102915

Lin, J., & Fan, Y. (2024). Seeking sustainable performance through organizational resilience: Examining the role of supply chain integration and digital technology usage. Technological Forecasting and Social Change, 198. https://doi.org/10.1016/j.techfore.2023.123026

Linnenluecke, M., & Griffiths, A. (2010). Beyond adaptation: Resilience for business in light of climate change and weather extremes. Business and Society, 49(3), 477–511. https://doi.org/10.1177/0007650310368814

Linnenluecke, M. K. (2017). Resilience in Business and Management Research: A Review of Influential Publications and a Research Agenda. International Journal of Management Reviews, 19(1), 4–30. https://doi.org/10.1111/ijmr.12076

Llop, R., Grasas, A., Paassen, J. van, Rosés, L., & Araújo, M. S. (2017). O papel dos gestores atuais para sobreviver num ambiente VUCA. Revista de Ciências Empresariais e Jurídicas, 29, 7–33.

Mao, Y., Li, P., & Li, Y. (2023). The relationship between slack resources and organizational resilience: The moderating role of dual learning. Heliyon, 9(3). https://doi.org/10.1016/j.heliyon.2023.e14044

Marcazzan, E., Campagnolo, D., & Gianecchini, M. (2022). Reaction or anticipation? Resilience in small- and medium-sized enterprises. Journal of Small Business and Enterprise Development, 29(5), 764–788. https://doi.org/10.1108/JSBED-07-2021-0271

Margolis, J. D., & Stoltz, P. G. (2010). How to Bounce Back from Adversity. Harvard Business Review, January-February. www.hbr.org

Matias-Pereira, J. (2016). Manual de Metodologia da Pesquisa Científica (4th ed.). Atlas.

Morales, S. N., Martínez, L. R., Gómez, J. A. H., López, R. R., & Torres-Argüelles, V. (2019). Predictors of organizational resilience by factorial analysis. International Journal of Engineering Business Management, 11. https://doi.org/10.1177/1847979019837046

Mubarik, M. S., Naghavi, N., Mubarik, M., Kusi-Sarpong, S., Khan, S. A., Zaman, S. I., & Kazmi, S. H. A. (2021). Resilience and cleaner production in industry 4.0: Role of supply chain mapping and visibility. Journal of Cleaner Production, 292. https://doi.org/10.1016/j.jclepro.2021.126058

Naikar, N., & Elix, B. (2021). Designing for self-organisation in sociotechnical systems: resilience engineering, cognitive work analysis, and the diagram of work organisation possibilities. Cognition, Technology and Work, 23(1), 23–37. https://doi.org/10.1007/s10111-019-00595-y

Napier, E., Liu, S. Y. H., & Liu, J. (2024). Adaptive strength: Unveiling a multilevel dynamic process model for organizational resilience. Journal of Business Research, 171. https://doi.org/10.1016/j.jbusres.2023.114334

Nkomo, L., & Kalisz, D. (2023). Establishing organisational resilience through developing a strategic framework for digital transformation. Digital Transformation and Society, 2(4), 403–426. https://doi.org/10.1108/dts-11-2022-0059

Novak, D. C., Wu, Z., & Dooley, K. J. (2021). Whose resilience matters? Addressing issues of scale in supply chain resilience. Journal of Business Logistics, 42(3), 323–335. https://doi.org/10.1111/jbl.12270

Peñaloza, G. A., Saurin, T. A., Formoso, C. T., & Herrera, I. A. (2020). A resilience engineering perspective of safety performance measurement systems: A systematic literature review. Safety Science, 130. https://doi.org/10.1016/j.ssci.2020.104864

Provan, D. J., Woods, D. D., Dekker, S. W. A., & Rae, A. J. (2020). Safety II professionals: How resilience engineering can transform safety practice. Reliability Engineering and System Safety, 195. https://doi.org/10.1016/j.ress.2019.106740

Rahi, K. (2019). Indicators to assess organizational resilience – a review of empirical literature. International Journal of Disaster Resilience in the Built Environment, 10(2/3), 85–98. https://doi.org/10.1108/IJDRBE-11-2018-0046

Roberts, K. H., Madsen, P., & Desai, V. (2007). Organizational Sensemaking During Crisis. In C. M. Pearson, C. Roux-Dufort, & J. A. Clair (Eds.), International Handbook of Organizational Crisis Management. SAGE Publications.

Salehi, V., Salehi, R., Mirzayi, M., & Akhavizadegan, F. (2020). Performance optimization of pharmaceutical supply chain by a unique resilience engineering and fuzzy mathematical framework. Human Factors and Ergonomics in Manufacturing & Service Industries, 30(5), 336–348. https://doi.org/10.1002/hfm.20845

Sampieri, R. H., Collado, C. F., & Lucio, M. del P. B. (2013). Metodologia de pesquisa (5th ed.). Penso.

Santos, A. Y. P., & Spers, R. G. (2023). Como mensurar a resiliência organizacional? Validando um modelo simplificado. RAM. Revista de Administração Mackenzie, 24(6), 1–33. https://doi.org/10.1590/1678-6971/eramd230007.pt

Sheffi, Y., & Rice, J. B. (2005). A supply chain view of the resilient enterprise. MIT Sloan Management Review, 47(1).

Soliman, M., & Saurin, T. A. (2022). Lean-as-imagined differs from lean-as-done: the influence of complexity. Production Planning & Control, 33(11), 1097–1114. https://doi.org/10.1080/09537287.2020.1843729

Souiden, N., Ladhari, R., & Chiadmi, N. E. (2019). New trends in retailing and services. Journal of Retailing and Consumer Services, 50, 286–288. https://doi.org/10.1016/j.jretconser.2018.07.023

Spieske, A., & Birkel, H. (2021). Improving supply chain resilience through industry 4.0: A systematic literature review under the impressions of the COVID-19 pandemic. Computers and Industrial Engineering, 158. https://doi.org/10.1016/j.cie.2021.107452

Tasic, J., Amir, S., Tan, J., & Khader, M. (2020). A multilevel framework to enhance organizational resilience. Journal of Risk Research, 23(6), 713–738. https://doi.org/10.1080/13669877.2019.1617340

Weber, A. N. (2021). Responding to supply chain disruptions caused by the covid-19 pandemic: A black swan event for omnichannel retailers. Journal of Transport and Supply Chain Management, 15, 1–16. https://doi.org/10.4102/jtscm.v15i0.628

Werner, M. J. E., Yamada, A. P. L., Domingos, E. G. N., Leite, L. R., & Pereira, C. R. (2021). Exploring Organizational Resilience Through Key Performance Indicators. Journal of Industrial and Production Engineering, 38(1), 51–65. https://doi.org/10.1080/21681015.2020.1839582

Woods, D. D. (2015). Four concepts for resilience and the implications for the future of resilience engineering. Reliability Engineering & System Safety, 141, 5–9. https://doi.org/10.1016/j.ress.2015.03.018

Yu, D. J., Schoon, M. L., Hawes, J. K., Lee, S., Park, J., Rao, P. S. C., Siebeneck, L. K., & Ukkusuri, S. V. (2020). Toward General Principles for Resilience Engineering. Risk Analysis, 40(8), 1509–1537. https://doi.org/10.1111/risa.13494

Zhang, X., Mahadevan, S., Sankararaman, S., & Goebel, K. (2018). Resilience-based network design under uncertainty. Reliability Engineering & System Safety, 169, 364–379. https://doi.org/10.1016/j.ress.2017.09.009